Order Tracking
TRACKING YOUR DELIVERY
You can track your order at any time by clicking the tracking number in the dispatch e-mail which is sent to you.
Please click on the tracking link which will take you to our courier’s website where you can find out the status of your order.
Please visit our courier’s website where you can enter your tracking number to check the status of your order. www.myhermes.co.uk
PROBLEMS WITH DELIVERY
If you are not in when our courier tries to deliver and they cannot find a safe location to leave the package, they will leave a card and then attempt to deliver 2 more times, usually on the following working days.
To arrange a more convenient redelivery day, please follow the instructions on the card left by the courier.
USING AN ALTERNATIVE DELIVERY ADDRESS TO THE BILLING ADDRESS OF YOUR DEBIT/CREDIT CARD
You can have your order delivered to a different address to the billing address of your debit/credit card. You can enter the delivery address at checkout.
Please ensure that all details are correct before you checkout as amendments to your delivery details cannot be made once your order has been placed.
LOST/DAMAGED PARCELS
In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Please note, a claim with our delivery partners can take up to 28 days, an immediate refund will not be issued. Our parcels are insured by our delivery partners but Izzzs Online Ltd cannot be held responsible for parcels that have been lost/damaged in transit.
WORKING DAYS
A working day is referred as Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days.
Next day delivery orders placed on Saturday, Sunday and Bank Holidays will be dispatched within the next 1-2 working days accordingly.
DELIVERY AREAS IN THE UK
We deliver to UK mainland, Ireland, Highlands, Channel Islands and all UK Offshore Islands but currently we regret we do not deliver to BFPO and PO Box addresses.