REFUND POLICY

REFUNDS/RETURNS

Izzza offers only refund if suit is faulty. Please inform us within 2 days of receiving goods. please email us with the following details:

  1. Order Number
  2. Pictures of defect 

The email address is : izzzabynaz@gmail.com

We will then provide you with further instructions on how to return the item. This does not affect your statutory rights.

Any returnable items need to be sent in their original packaging within 7 days of informing us. Buyer is responsible for the return, therefore it is advisable to use tracking system to assure item reaches our office safely. Any Item return must be not used and in its original packaging.

Our stitched range consists of items which are originally released by brands as unstitched items only. Izzza stitches these items into standard sizes so they are ready to wear. There may be variations in the stitching style and the embellishments compared to the catalogue image.

Kindly note colours may slightly due to lighting of the photography.

If you want to return due to size, colour etc then we offer exchange only, so please follow our size guide and read full description before purchase.  please email or wattsapp 07794482772 regarding your exchange and once approved we will send return details. Please allow 7 days for exchange to be processed on receipt of order. If product is faulty Refunds usually 7 days from receipt of the product for your account to be credited, however some payment providers and payment types can take up to 14 days to credit your account.

SALE ITEMS

Sale items are non-refundable/exchangeable.

PRE-ORDERS

PLEASE NOTE PRE ORDERS ARE MADE ON DEMAND AND CANNOT BE CANCELLED ONCE ORDERED AS THESE ARE MADE ON DEMAND AND GO INTO PRODUCTION WITH SUPPLIER STRAIGHT AWAY. WE WILL ONLY APPROXIMATE DATES WHICH CAN CHANGE. BUT WE AIM TO DELIVER AS MENTIONED UNDER ADVERT. PLEASE LIASE WITH CUSTOMER SERVICE FOR UPDATES.

RESPONSIBILITY & ACCOUNTABILITY

If you intend to return a purchase, you do have a statutory duty to take reasonable care of our goods. Such goods remain your responsibility until they reach us in the same condition to when you received them.

All returns will be inspected upon being received, please refrain from damaging the goods during inspection or whilst trying them on for size, including the original packaging and labels/tags.

We do not accept liability for any goods which do not reach us. We therefore advise that any goods which are returned are done so using a recorded delivery service and proof of postage is retained. We reserve the right to refuse a return or exchange in the event of damage being caused to our goods.

It is your responsibility to ensure you’re aware of our returns policy and we will not take any liability or offer any flexibility for noncompliance with this policy.

OUR PRODUCTS

Majority of our products are hand embroidered and therefore fragile in their usage whilst having a 5%-10% variation possibility. By placing an order on our website, you accept the possibility of variation in comparison to the images provided on this website.
 
Please note product embellishments may get displaced (5%- 10%) and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care.