Refund policy

At Izzza, we want to ensure that your shopping experience is as smooth and worry-free as possible. We understand that sometimes things don’t work out, so we’ve created a flexible and simple return policy.

14-Day Hassle-Free Returns

We offer a 14-day return policy on all items. If you are not completely satisfied with your purchase, you can return it within 14 days of receiving the item—no questions asked.

  • Items must be in their original condition and packaging.
  • To initiate a return, email us at izzzabynaz@gmail.com with your order number and we will provide further instructions.

Faulty or Damaged Items

If your item is faulty or damaged upon receipt, we’re happy to offer an exchange or refund. Please contact us within 2 days of receiving the item and include photos of the defect.

  • Send your order number and photos to izzzabynaz@gmail.com, and we will guide you on how to proceed.
  • Faulty items must be returned in their original packaging.

Return Shipping

Buyers are responsible for return shipping. We recommend using a tracked shipping service to ensure your return reaches us safely. We are not responsible for any returned items that do not reach us.

Sale Items

Please note that sale items are final and are not eligible for returns or exchanges.

Pre-Orders

Pre-orders are custom-made and cannot be canceled once ordered, as these items go into production immediately with our suppliers. Delivery times are approximate and may vary, but we aim to meet the advertised timeline. For updates, please liaise with our customer service team.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and credited to your original payment method within 5-14 business days, depending on your payment provider.

Product Information

Our products are hand-embroidered and may have slight variations (5%-10%) in stitching and embellishments compared to catalog images. This is not considered a fault, but part of the craftsmanship of our garments. Please handle these items with care.

Responsibility & Accountability

If you decide to return an item, please ensure it is returned in the same condition as you received it. You are responsible for the item until it reaches us, so we recommend using a recorded delivery service. All returns will be inspected upon receipt, and we reserve the right to refuse a return if the item is damaged during inspection, trying on, or in transit.

Need Assistance?

If you have any questions about our return policy, feel free to contact our customer service at izzzabynaz@gmail.com. We’re here to help!